Christopher Saul

Spearheaded a group effort to automate the new hire process, streamlining our onboarding procedure and enhancing the new employee experience. Implemented automation for the new hire process using ADManager, generating reports and managing bulk account/license operations to improve operational efficiency. Utilized Python scripting skills to analyze large volumes of account data in seconds, enabling data-driven decision-making and improving team productivity. Developed Powershell scripts to streamline user group management, reducing tasks from up to half an hour to mere seconds. Achieved a 81.25% increase in productivity for the new hire process, reducing 16 steps down to just 3 per new hire. Defined and optimized workflows for new hires, PC replacements, and terminations in ServiceNow Assets, contributing to smoother and more efficient operations across critical areas. Managed over $500k worth of physical in-stock asset inventory and over 3500 company-wide assets, ensuring accurate tracking and reporting. Provided leadership between the Asset Team and Helpdesk Team, including movement and deployment of assets, and supported over 20 internal applications with user account security accesses. Demonstrated expertise in ServiceNow day-to-day procedures and system integrations, keeping systems in compliance with Internal Audit and providing reports for audit requests.

Led & optimized the maintenance and upkeep of the company's Configuration Management Database (CMDB) via ChangeGear, managing 80k+ configuration items and ensuring scalability for future growth. Provided leadership between the Asset Team and Helpdesk Team, including movement and deployment of assets, and supported over 20 internal applications with user account security accesses while apart of the Release Management Team.

Responsible for Incident and Service Request leadership, and to generally answer customer inquiries and resolve complaints, questions and concerns posed are normally of a technical or process nature. Identify trends in Incidents, determine root cause, and determine optimal resolution. Design and operate business readiness, training and awareness programs for use of core business applications and IT services such as security. Create user accounts and configure hardware as part of onboarding and termination process. Define Microsoft NAV roles and permissions using Easy Security and SQL Profiler Including creation of new roles, complex integration of exceptions and cross-functional roles, security audit and troubleshooting. Manage and monitor internal assets to ensure accurate inventory records. Maintain building security systems (keycards, camera and alarm) and audit requests for door access/camera control systems. Deployed and managed Verizon business accounts (Desk phones and cellular phones). Prepared Executive level reports and business proposals to increase organization agility. Strong senior level management communication and support. Planned and deployed company-wide systems (Sophos, Comodo ITSM, Snipe-IT Asset Management Systems).

Providing professional support to the production floor, customers and the sales team. Troubleshooting, problem solving and providing solutions in real time. Documentation with proper grammar via ticketing system (Salesforce). Speaking clear and understandable to the production team and customers. Time management with multi tasking to resolve issues in a timely manner. Providing support to customers via phone Support via WebEx if needed while on the phone. Working with our engineering/triage team to test fixes before releasing to the customers.

Provision and configure Windows tablets and Medical Peripherals. MySQL Workbench to manage information inside databases such as creating accounts, users, new tablets. Answering the phone and providing Technical Support to Doctors and Patients 24/7. Provide technical support internally in the office such as troubleshooting computer malfunctions and network malfunctions. 24/7 on call support provided for our company collocation and Technical Support phone calls. Access and maintenance to the collocation infrastructure